What personal information do we collect?
We log your Internet Protocol (IP) address in order to receive and send information from and to you over the internet.
When you register on our website, register for any of our services, make an enquiry, submit material for inclusion on our website, seek information from our registered experts, or order products or services from us, you may be asked to provide some personal data such as your name, address, email address, credit or debit card number and interests.
Personal Information can also include information about any transactions, both free and paid, that you enter into on our websites, and information about you that is available on the internet, such as from Facebook, LinkedIn, Twitter and Google, or publicly available information that we acquire from service providers.
Bear in mind that if you include any personal data in any material you submit for publication on our website, for example by asking a question or making a comment, it may be seen by other subscribers to the service visiting this website anywhere in the world. Please do not submit any personal data that you do not want to be made available in this way, and please do not send us any personal data about anyone else without their permission. We also automatically collect data about visitors to our website (for example on browsing patterns) by using cookies. We collect data relating to the routing, duration and time of communications (traffic data), such as records of the parts of our website you have visited, services you have used, and your location. We retain traffic data for three years.
A cookie is a small piece of data or message that is sent from a web server to your browser and is stored on your hard drive.
How do we use your personal data?
We use your personal data to: answer your queries; respond to any questions you may have sent to us; to process and fulfil your orders; to notify you of your order's status and to contact you if there is a problem with your order.
We use the information you supply about subject or topic interests or questions posed to the experts on our Knowledge Centre in order to shape our future publishing and marketing strategy and also so that we may send you targeted information about other products and services developed, produced or available from Optimus Education or its associated publishing companies or divisions, and to inform you about changes and improvements to our website.
In addition we may use your personal data to send you information which we think may be of interest to you by post, email or other means; we may also contact you to market our goods and services if we think they will be of interest to you, but you may at any time request us to stop using your personal data for direct marketing purposes. If you wish to do this please email customer services.
We always include a link to unsubscribe in every email we send.
We may also use your personal data to monitor the use of our website, to record traffic flows and to carry out research about our visitors' and customers' demographics, interests and behaviour. We do this to understand our visitors, customers and potential customers better. We use traffic data (see above) to help us understand which areas of our website are most popular so that we might better develop the design and structure of our site, and to market our own electronic communications services and to provide you with value added services, such as targeted information about our products and services.
You may withdraw your consent to our use of these data at any time. If you wish to do this, please email customer services.
To whom might we disclose your personal data?
We may pass your personal data to our associated companies and publishing partners, and to our data processors. Some of these may be located outside the European Economic Area. We may also provide your personal data to businesses (which may or may not be companies in our group or with whom we have formed partnerships or associations) which may be located outside the European Economic Area and who may use the data to send you information about other products or services. However, you may opt out of your personal data being used in this way when we collect your personal data. We may also provide your personal data to anyone who buys our business or business assets. Except as set out above, we will not disclose your personal information unless we are obliged to do so or allowed to do so by law, or where we need to do so in order to run our business (for instance where we outsource services or other people process data for us).
We may contact you by email to market our goods and services, but you may at any time request us to stop using your personal data for direct marketing purposes. If you wish to do this please email customer services.
We always include a link to unsubscribe in every email we send. This is managed by registered users and subscribers in the My Account area of this site.
We give you the option of using a secure server whenever you make payment over the internet or provide details of any credit or debit card. We use the industry standard, Secure Socket Layer (SSL) encryption, to ensure our online ordering facility is secure for credit and debit card transactions. Your credit or debit card details will be transmitted to us securely ONLY if you are using a secure connection (SSL) aware browser. Unfortunately, no data transmission over the internet or any other network is 100% secure, but we take appropriate steps to try to protect the security of your personal data.
This website is operated by Optimus Education, trading as Optimus Education Limited, a company registered in England and Wales with Company Registration Number 5791519 whose registered office is Prospects House, 19 Elmfield Road, Bromley, Kent BR1 1LT.
Individuals have certain rights of access to their personal data. If you wish to request any information about your personal data, please contact customer services.